Tag: Troubleshooting

March 7, 2024

Windows 11 for IT Support Intermediate Troubleshooting

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Free Download Windows 11 for IT Support Intermediate Troubleshooting
Released 2/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 1h 46m | Size: 205 MB
This course provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT professionals-especially help desk professionals. Microsoft MVP Brien Posey covers intermediate level troubleshooting best practices and guidance specific to tools. Brien focuses mainly on the various troubleshooting tools that Microsoft has built right into the Windows operating system, like the Reliability Monitor, Steps Record, Event Viewer, and the Windows Security Console. Learn how to effectively engage in remote troubleshooting, how to troubleshoot system services and devices, check system integrity, and more.

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March 7, 2024

Windows 11 for IT Support Advanced Troubleshooting

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Free Download Windows 11 for IT Support Advanced Troubleshooting
Released 2/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 1h 34m | Size: 179 MB
This course provides a comprehensive guide to troubleshooting topics in Windows 11. Microsoft MVP Brien Posey provides guidance for IT and help desk professionals on how to solve advanced issues. Learn how to address networking problems like Wi-Fi connectivity, testing DNS name resolution, and verifying IP address assignments. Brien also shows you how to fix login problems, details common domain join problems, and explains how to solve time sync issues. Lastly, Brien covers what to do when you encounter the dreaded “blue screen of death.”

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January 17, 2024

Windows 11 for IT Support Troubleshooting Basics (2024)

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Free Download Windows 11 for IT Support Troubleshooting Basics (2024)
Released 1/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 1h 5m | Size: 110 MB
Whether you’re working with brand-new software releases, or trusted operating systems that you’ve used for years, things can often go wrong, for a number of reasons, and it’s important to know how to troubleshoot problems as they arise. Windows is no different, and in this course, Microsoft MVP Brien Posey provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT professionals-especially help desk professionals. Brien covers basic troubleshooting best practices and guidance specific to tools, troubleshooting apps and hardware, remote troubleshooting, and more.

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