Tag: Skills

Become a SuperLearner – The #1 Study Framework with study skills for your success


Free Download Become a SuperLearner – The #1 Study Framework with study skills for your success
Last updated 2/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 14 Lessons ( 55m ) | Size: 955 MB
In the Course "Become a Superlearner" you will Learn how to Learn (also called Meta Learning) with study strategies and learning techniques based on research as well as the world’s top performers. This can boost your productivity and accelerate your path of personal development and personal Mastery

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Presentation Skills


Free Download Michael Weiss, "Presentation Skills"
English | ISBN: 1606498762 | 2015 | 100 pages | PDF | 2 MB
A Presentation is not a meeting; it’s a Performance! It’s your time to stand up, shine and win over your audience with your ideas and your stories. This book is for anyone who has to present their ideas to internal teams, clients, the board of directors or who aspires to give a TED talk. Too often the fear of vulnerability stands in the way of delivering a rock solid presentation. We get hung up on how we talk, how we look, how we move and we forget that we are given the chance to educate and entertain. With the tools included in Presentation Elevation you will soon be the presenter you always wanted to be! How? By focusing on YOU and your style, how to win THEM over finally HOW to create a presentation slide deck that will make you a rock star in the eyes of your audience. If you find yourself opening old Powerpoint Slide decks when creating a new presentation, then this book is for you! If you often find your audience reaching for their smart phones, then this book is for you. If you want to educate, inspire and entertain your audiences of 5 or 500 people then Presentation Elevation is for you! There are many books on HOW to become a better presenter. And many of them are very good yet exhaustive. The goal of this book is for you to be able to read it on the plane from New York to LA and step off inspired and ready to rock and roll your next presentation!

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A Guide to Customer Service Skills for the Service Desk Professional


Free Download Donna Knapp, "A Guide to Customer Service Skills for the Service Desk Professional"
English | 2014 | pages: 451 | ISBN: 1285063589 | PDF | 7,5 mb
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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