Tag: Strategy

May 4, 2023

Customer Experience Strategy Build a Customer-Centric Culture

By  Other Tutorials  0 Comments

Released 5/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 42m | Size: 151 MB
If you want employees to deliver a great customer experience, it’s important to build a customer-centric culture around them. In this course, learn how to build a culture focused on your customers, with LinkedIn customer experience expert Sam Stern. Sam shares the nuts and bolts of how to transform your business into one that’s obsessed with customers and the customer experience. Sam shares his practical strategies, including how to: link your company culture to customer experiences; drive culture change; write a “why” statement for your culture transformation; gain executive support for culture transformation; and how to do a "bright spots" analysis to uncover existing customer-centric success stories.

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May 4, 2023

B2B Sales Strategy Avoid Prospect Stalls and Stops

By  Marketing and Bussiness  0 Comments

Released 4/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 136 MB
Have you ever found yourself in a stall with one of your sales prospects? You had sales momentum, and then it abruptly ends. Skillfully building and executing a strategy that intentionally addresses potential stalls and stops will result in greater success and higher contract win rates.

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