Tag: Customer

May 20, 2023

Measuring the Value of Customer Service

By  Other Tutorials  0 Comments

Free Download Measuring the Value of Customer Service
Duration: 1h 12m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 477 MB
Level: Intermediate | Genre: eLearning | Language: English
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.
Homepage

(more…)

May 20, 2023

Linkedin – Quality Standards in Customer Service

By  Other Tutorials  0 Comments

Free Download Linkedin – Quality Standards in Customer Service
Released: June 14, 2019
Duration: 52m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 377 MB
Level: Intermediate | Genre: eLearning | Language: English
Customer service strategy can mean many different things. Quality standards ensure your team provides a consistent level of service-and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement. Whether you’re leading a dedicated customer service team, a small business, or a large contact center, this course provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. Brad Cleveland divides the lessons into three sections, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best.

(more…)

May 20, 2023

Customer Service Motivating Your Team

By  Other Tutorials  0 Comments

Free Download Customer Service Motivating Your Team
Duration: 54m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 399 MB
Level: Intermediate | Genre: eLearning | Language: English
Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. This course shows you how to bring out the best in every member of your team, using proven motivation and employee engagement techniques. Customer strategy expert Brad Cleveland explains how to create a strong foundation built on a shared vision and values and empower each team member to deliver excellent service. He discusses how coaching can help you develop stronger relationships and how to leverage incentives that really work. Since positive results depend so much on effective leadership, Brad also identifies the skills you need to build an organization that thrives. Each section is filled with real-world examples and tips to get your team from good to great.
Homepage

(more…)

May 20, 2023

Customer Experience (CX) Foundations

By  Other Tutorials  0 Comments

Free Download Customer Experience (CX) Foundations
Released 5/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 46m | Size: 134 MB
Customer experience can be a winning business strategy. This course empowers leaders (both formal and informal) who want to create exceptional experiences that drive business results with real goals, business discipline, and defined outcomes. Customer experience expert Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Join Jeannie in this course to gain a sound basis of knowledge to further your CX strategies and skills.

(more…)

May 20, 2023

Building Customer Loyalty

By  Other Tutorials  0 Comments

Free Download Building Customer Loyalty
Duration: 28m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 229 MB
Level: Intermediate | Genre: eLearning | Language: English
Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty-those positive feelings that customers have about your brand-is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling author Noah Fleming reveals the four stages of the customer loyalty loop: an ongoing cycle of engaging, converting, serving, and rewarding the customers that engage with your business. He shows how to apply these lessons by developing a customer loyalty action plan and customer loyalty program tailored for the needs of your business. Using these techniques, you can identify and retain your most valuable customers and keep them loyal for life.
Homepage

(more…)

May 4, 2023

Customer Experience Strategy Build a Customer-Centric Culture

By  Other Tutorials  0 Comments

Released 5/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 42m | Size: 151 MB
If you want employees to deliver a great customer experience, it’s important to build a customer-centric culture around them. In this course, learn how to build a culture focused on your customers, with LinkedIn customer experience expert Sam Stern. Sam shares the nuts and bolts of how to transform your business into one that’s obsessed with customers and the customer experience. Sam shares his practical strategies, including how to: link your company culture to customer experiences; drive culture change; write a “why” statement for your culture transformation; gain executive support for culture transformation; and how to do a "bright spots" analysis to uncover existing customer-centric success stories.

(more…)