Tag: Customer

March 6, 2024

Customer Service for Any Sector Tips from a Hospitality Expert

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Free Download Customer Service for Any Sector Tips from a Hospitality Expert
Released 2/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 177 MB
Imagine if you could make your customers feel like they’re in a five-star hotel or a Michelin Star restaurant when they interact with your business. Imagine feeling confident that everyone in your company understood the significance of retention, engagement, and feedback while fostering an authentic service attitude that makes customers return time and time again. In this course, Sara Odorisio helps you to achieve those exact results. This practical course shows you how to elevate your customer service to five-star standards by learning the nuances of welcoming gestures, personal touches, and the power of using names. Learn how you can enhance communication through active listening, timely email responses, and genuine engagement to vastly improve customer satisfaction.

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February 21, 2024

Increase Customer Loyalty by Doing Agent Experience (AX) Right

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Free Download Increase Customer Loyalty by Doing Agent Experience (AX) Right
Released 2/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 128 MB
In this course, customer service expert Stacy Sherman shows you how to foster strong agent experience (AX) so that your agents can deliver value and engender customer loyalty. Learn how to identify challenges that impact agent effectiveness. Explore hiring strategies for contact center agents, as well as building positive relationships with your agents from day one. Find out how to elevate agent performance through intentional training and development and learn how to prepare contact center agents for future leadership. This course equips you with a blueprint to connect agent experience to customer experience, so that you’re focused on doing right by your teams and your customers.

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January 31, 2024

Your Call Is (Not That) Important to Us Customer Service and What It Reveals About Our World and Our Lives

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Free Download Emily Yellin, "Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives"
English | 2010 | pages: 320 | ISBN: 1416546901, 1416546898 | EPUB | 0,3 mb
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.

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January 31, 2024

A Guide to Customer Service Skills for the Service Desk Professional

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Free Download Donna Knapp, "A Guide to Customer Service Skills for the Service Desk Professional"
English | 2014 | pages: 451 | ISBN: 1285063589 | PDF | 7,5 mb
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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January 26, 2024

The Swipe-Right Customer Experience How to Attract, Engage, and Keep Customers in the Digital-First World

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Free Download The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World by Sanna Eskelinen, Belinda Gerdt
English | November 15, 2022 | ISBN: 1400232309 | 240 pages | PDF | 3.71 Mb
The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and sell products and services, but as a way to meet the critical needs of your business.

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