January 26, 2024

Ultimate Salesforce Data Cloud for Customer Experience Explore, Implement, and Elevate B2C Experiences Through Customer Data

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Free Download Ultimate Salesforce Data Cloud for Customer Experience: Explore, Implement, and Elevate B2C Experiences Through Customer Data Innovations Using Salesforce Data Cloud (English Edition)
by Mukherjee, Gourab;
English | 2024 | ISBN: 9388590996 | 265 pages | True/Retail EPUB | 10.92 MB

Become a Salesforce Data Cloud implementation expert.
Key Features
● Explore the ways Salesforce Data Cloud can help your organization improve customer experience.
● A practical guide to implementation and best practices, walking through the process of implementing a Customer Data Platform.
● Prepare for the Salesforce Data Cloud Consultant exam and become a certified Salesforce Data Cloud practitioner.
Book Description
Survival in today’s business landscape hinges on delivering exceptional customer experiences, and Customer Data Platforms (CDPs) are pivotal in achieving this goal. The ‘ Ultimate Salesforce Data Cloud for Customer Experience ‘ is your indispensable guide to unraveling the Salesforce ecosystem, illuminating its applications’ significance in diverse business scenarios. Dive into the transformative potential of Customer Data Platforms, understanding their role in unlocking tremendous value for enterprises. Explore the prowess of Salesforce Data Cloud, a leading CDP platform, and gain practical insights into its seamless implementation.
The book explores Salesforce Data Cloud architecture, gaining actionable insights for implementing both Customer Data Platforms and Salesforce Data Cloud. It will navigate the pivotal realms of data security and privacy, establishing a sturdy foundation for customer-centric strategies. The book also covers success stories that showcase the transformative outcomes achieved through the utilization of Salesforce Data Cloud. The end of the book serves as a roadmap for those aspiring to conquer the Salesforce Data Cloud Consultant exam.
What you will learn
● Master the dynamics of Customer Data Platforms (CDPs) exploring their fundamentals and significance.
● Demystify Salesforce Data Cloud Architecture by delving into the framework.
● Gain insights into the intricacies of implementing a Customer Data Platforms (CDPs) project.
● Develop skills to engage in Salesforce Data Cloud implementation projects as functional consultants or project managers.
● Comprehend best practices for data security and privacy of the Salesforce Data Cloud.
● Prepare to successfully attempt the Salesforce Data Cloud certification exam.
Who is this book for?
The book is for all working professionals, students, managers, or anyone wishing to kickstart their journey in the exciting world of customer data platforms and customer experience management. Those looking to get certified as a Salesforce Data Cloud consultant should use this book to aid their preparation.
Table of Contents
1. Introducing Salesforce Platform
2. Introduction to Customer Data Platform
3. Going beyond CDP: Salesforce Data Cloud
4. Salesforce Data Cloud Architecture
5. Implementing a Customer Data Platform
6. Implementing Salesforce Customer Data Cloud
7. Data Security and Privacy
8. Success Stories with Salesforce Data Cloud
9. The Way Forward for Creating Great Customer Experiences
10. Preparation for the Salesforce Data Cloud Consultant Exam
Index
About the Author
Gourab Mukherjee , is a certified Salesforce Consultant with more than 5 years of experience in helping Fortune 500 clients leverage the Salesforce Platform to its potential. He has worked on various Salesforce implementation projects, including those involving the Salesforce Data Cloud. He has an MBA degree from K J Somaiya Institute of Management, Mumbai, and a B. Tech in Electrical Engineering from Heritage Institute of Technology, Kolkata.
As a certified Salesforce professional, he holds a range of certifications, including Salesforce Administrator, Salesforce Platform App Builder, Salesforce Business Analyst, and Salesforce AI Associate, among others. He is a prolific writer, contributing to major websites, including Salesforceben.com, one of the most popular websites for Salesforce professionals.