Tag: Service

Policy Response, Local Service Delivery, and Governance in Bangladesh, Nepal, and Sri Lanka


Free Download Ishtiaq Jamil, "Policy Response, Local Service Delivery, and Governance in Bangladesh, Nepal, and Sri Lanka"
English | ISBN: 3030660176 | 2021 | 283 pages | PDF | 4 MB
This book analyzes contemporary issues in governance, policy management, and policy performance both at the central and local levels in Bangladesh, Nepal, and Sri Lanka. The focus is on some central social issues such as empowerment, the inclusion of minorities, institutional trust, policy implementation, and local service delivery. Although these three countries have recently opted for democratic governance, the journey to establish and consolidate democracy as well as enhance governance capacity have been painful and filled with challenges. The chapters in this volume are country specific studies based on empirical data both quantitative and qualitative collected for several years and presented in readable prose. This does not, however, rule out the general applicability of the findings to other contexts within and beyond the borders of these countries. Despite huge differences in South Asia, the policy and governance issues and challenges that are explored, highlighted, and analyzed also have commonalities with other South Asian countries.

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National Service Diary Of A Decade At The National Theatre


Free Download Richard Eyre, "National Service: Diary Of A Decade At The National Theatre"
English | 2004 | ISBN: 0747565902, 0747565899 | EPUB | pages: 438 | 2.3 mb
During the ten years from 1987 to 1997 that he was Director of the Royal National Theatre, Richard Eyre kept a diary?a record that disarmingly captured a life at the heart of British cultural and political affairs. The powerful and the famous inevitably strut and fret upon its pages, but National Service is also a moving personal journey, charted faithfully by a fiercely self-aware and frequently self-doubting individual. The job of grappling with a giant three-headed monster as complex as the Royal National Theatre is laid before us. So are good gossip, brilliant insights into personalities and relationships, and a sense of the ridiculous, which Eyre is powerless to suppress. Like other consummate diarists such as Alan Clark and Kenneth Tynan, Richard Eyre has a voice and point of view that jolt the reader into fresh understanding?and are instantly compelling.

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Mastering Elastic Kubernetes Service on AWS


Free Download Mastering Elastic Kubernetes Service on AWS: Deploy and manage EKS clusters to support cloud-native applications in AWS by Malcolm Orr, Yang-Xin Cao (Eason)
English | July 21, 2023 | ISBN: 1803231211 | 448 pages | PDF, EPUB | 51 Mb
Leverage AWS EKS to optimally manage Kubernetes deployment, scaling, and monitoring for your containerized applications

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Advances in Service and Industrial Robotics RAAD 2023 (2024)


Free Download Advances in Service and Industrial Robotics: RAAD 2023 by Tadej Petrič, Aleš Ude, Leon Žlajpah
English | EPUB (True) | 2023 | 503 Pages | ISBN : 3031326059 | 96.8 MB
This book presents the proceedings of the 32nd International Conference on Robotics in Alpe-Adria-Danube Region (RAAD), held in Bled, Slovenia, June 14-16, 2023. It gathers contributions by researchers from several countries on all major areas of robotic research, development and innovation, as well as new applications and current trends. The topics covered include: novel designs and applications of robotic systems, intelligent cooperating and service robots, advanced robot control, human-robot interfaces, robot vision systems, mobile robots, humanoid and walking robots, bio-inspired and swarm robotic systems, aerial, underwater and spatial robots, robots for ambient assisted living, medical robots and bionic prostheses, cognitive robots, cloud robotics, ethical and social issues in robotics, etc. Given its scope, the book offers a source of information and inspiration for researchers seeking to improve their work and gather new ideas for future developments.

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Customer Service for Any Sector Tips from a Hospitality Expert


Free Download Customer Service for Any Sector Tips from a Hospitality Expert
Released 2/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 177 MB
Imagine if you could make your customers feel like they’re in a five-star hotel or a Michelin Star restaurant when they interact with your business. Imagine feeling confident that everyone in your company understood the significance of retention, engagement, and feedback while fostering an authentic service attitude that makes customers return time and time again. In this course, Sara Odorisio helps you to achieve those exact results. This practical course shows you how to elevate your customer service to five-star standards by learning the nuances of welcoming gestures, personal touches, and the power of using names. Learn how you can enhance communication through active listening, timely email responses, and genuine engagement to vastly improve customer satisfaction.

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Your Call Is (Not That) Important to Us Customer Service and What It Reveals About Our World and Our Lives


Free Download Emily Yellin, "Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives"
English | 2010 | pages: 320 | ISBN: 1416546901, 1416546898 | EPUB | 0,3 mb
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.

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A Guide to Customer Service Skills for the Service Desk Professional


Free Download Donna Knapp, "A Guide to Customer Service Skills for the Service Desk Professional"
English | 2014 | pages: 451 | ISBN: 1285063589 | PDF | 7,5 mb
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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