Tag: Service

The Royal Navy’s Air Service in the Great War


David Hobbs, "The Royal Navy’s Air Service in the Great War"
English | ISBN: 1848323484 | 2017 | 424 pages | EPUB | 19 MB
In a few short years after 1914, the Royal Navy practically invented naval air warfare, not only producing the first effective aircraft carriers, but also pioneering most of the techniques and tactics that made naval air power a reality.

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On Her Majesty’s Nuclear Service


Eric Thompson, "On Her Majesty’s Nuclear Service"
English | 2020 | ISBN: 1612008941, 1612005713 | EPUB | pages: 288 | 7.2 mb
One of the first ever memoirs by a Royal Navy nuclear submarine officer, this is the inside story of the men who ensured that ‘Mutually Assured Destruction’ was maintained at all times during the Cold War.

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Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results [Audiobook]


English | ASIN: B0B94TLT6N | 2022 | 7 hours and 58 minutes | MP3 | M4B | 219 MB
Let’s face it, dealing with customers isn’t easy. They aren’t always right-or even pleasant. But experienced business author RenĂ©e Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach you how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you’ll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles-you’ll strengthen all facets of your customer service.

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Service Design for Urban Commons


Service Design for Urban Commons
English | 2022 | ISBN: 3031060342 | 128 Pages | PDF (True) | 4 MB
This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park – the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental part of the identity of a place, conceiving both the tangible and intangible dimensions as part of a single creative process. The combination of a participatory process and the integration of spatial and service design led to infrastructuring a multi-stakeholder participatory action research of envisioning the future of a public good. This effort has been thus framed into a working methodology, specific tools and progressive outputs, which are defined as Service Master Planning (the process), and Service Master Plan (the product), allowing service design professionals to expand their knowledge and develop skills for a new field of application connected to urban planning.

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