Tag: Service

In the Nation’s Service The Life and Times of George P. Shultz [Audiobook]


Free Download Philip Taubman, David Colacci (Narrator), "In the Nation’s Service: The Life and Times of George P. Shultz"
English | ASIN: B0CQZ5GWRZ | 2024 | M4B@64 kbps | ~18:11:00 | 528 MB
Deftly solving critical but intractable national and global problems was the leitmotif of George Pratt Shultz’s life. No one at the highest levels of the United States government did it better or with greater consequence in the last half of the twentieth century, often against withering resistance. While political, social, and cultural dynamics have changed profoundly since Shultz served at the commanding heights of American power in the 1970s and 1980s, his legacy and the lessons of his career have even greater meaning now that the Shultz brand of conservatism has been almost erased in the modern Republican Party.
This book, from longtime New York Times Washington reporter Philip Taubman, restores the modest Shultz to his central place in American history. Taubman reveals Shultz’s gift for forging relationships with people and then harnessing the rapport to address national and international challenges, under his motto "trust is the coin of the realm"-as well as his difficulty standing up for his principles. Based on exclusive access to Shultz’s personal papers, housed in a sealed archive at the Hoover Institution, In the Nation’s Service offers a remarkable insider account of the behind-the-scenes struggles of the statesman who played a pivotal role in unwinding the Cold War.

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ISE Service Management Operations, Strategy, Information Technology


Free Download ISE Service Management: Operations, Strategy, Information Technology by Sanjeev K. Bordoloi, James A. Fitzsimmons Seay Professor of Business Emeritus, Mona J. Fitzsimmons
English | April 20, 2022 | ISBN: 1265075530 | 545 pages | MOBI | 14 Mb
Bordoloi’s Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.

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Lynx The Final Year in French Service (Modern Military Aircraft Series)


Free Download Lynx: The Final Year in French Service (Modern Military Aircraft Series) by Henri-Pierre Grolleau
English | June 20, 2022 | ISBN: 191387012X | 96 pages | PDF | 11 Mb
When introduced in 1978, the Westland Lynx constituted a massive improvement over the helicopters then in service with the French Navy for antisubmarine duties and quickly became a highly popular rotorcraft. From an asset specializing in antisubmarine warfare, it was soon turned into a multirole platform that proved incredibly versatile, performing an extremely wide range of roles. However, after more than 40 years in service, the Lynx was an aging design, and in August 2020, it was withdrawn from Aéronautique Navale service. Containing over 200 full-color images, this book charts the final year in French service of this much-loved machine.

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Can Your Customer Service Do This Create an Anticipatory Customer Experience that Builds Loyalty Forever


Free Download Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever by Micah Solomon
English | October 9, 2023 | ISBN: 126482551X | 240 pages | PDF | 3.00 Mb
Customer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This,customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked transforming the customer experience for brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you needto know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

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Teddy and Me Confessions of a Service Human


Free Download Michael Savage, "Teddy and Me: Confessions of a Service Human"
English | 2017 | pages: 128 | ISBN: 145553613X, 1455536121 | EPUB | 58,1 mb
New York Times bestselling author Michael Savage delivers a heartwarming book about his experiences and relationship with his dog Teddy.

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