Tag: Service

August 23, 2023

Introduction to Service Management with ITIL 4

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Free Download Introduction to Service Management with ITIL 4
Last updated 10/2022
Duration: 1h 46m | Video: .MP4, 1280×720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 949 MB
Genre: eLearning | Language: English
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices

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August 17, 2023

Smart Services Artificial Intelligence in Service Systems

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Free Download Smart Services: Artificial Intelligence in Service Systems by Marlene Amorim, Yuval Cohen, João Reis
English | PDF | 2023 | 218 Pages | ISBN : 3036562834 | 25 MB
This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial and customer challenges, technologies, service robotics and research trends. Overall, the Special Issue offers knowledge for advancing the adoption of AI in services and inspiring managerial decisions and innovation in the fields of: service systems, smart service, service digitization, customer interactions, artificial intelligence, emotion detection, servitization, service robots and digitalization.

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August 17, 2023

IoT as a Service

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Free Download IoT as a Service
English | 2023 | ISBN: 3031371380 | 207 Pages | PDF (True) | 16 MB
The 17 full papers and 10 short papers included in this book were carefully reviewed and selected from 50 submissions. They were organized in topical sections as follows: ​Next generation wireless networks, Internet of Things, Artificial Intelligence, Wireless Communications, Vehicular Networks, Resource Optimization, Satellite communications and Machine Learning, Network Security.

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August 16, 2023

Civil Rights in Public Service

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Free Download Phillip J. Cooper, "Civil Rights in Public Service"
English | 2016 | ISBN: 1138856533, 1138856525 | EPUB | pages: 628 | 1.2 mb
Promises of justice and equality made in the U.S. Constitution, numerous Amendments, and decisions of the Supreme Court are hallmarks of American civil rights. Yet the realities of inequality remain facts of modern life for too many Native Americans, African Americans, and Latino Americans, even though state-mandated racial segregation has been outlawed for years. Women still face a variety of forms of discrimination―some subtle and others more overt. There remain many laws that treat people differently because of sexual orientation. People with disabilities are supposed to be protected by a variety of statutes, but many of these policies remain unfulfilled promises. These are just some of the many challenges of civil rights that persist in a nation that proudly points to the words above the entrance to the U.S. Supreme Court that read "Equal Justice Under Law."

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August 16, 2023

Britain’s Modernised Civil Service

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Free Download Robert Pyper, "Britain’s Modernised Civil Service"
English | 2008 | ISBN: 0333945328, 0333945336 | EPUB | pages: 288 | 1.2 mb
Britain’s Modernised Civil Service provides detailed analysis of the structure and operation of the modern civil service along with an historically grounded account of its development. Key events, personalities and scandals help bring the account to life and illuminate and challenge the various theories of what the civil service is or should be.

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July 20, 2023

Living Service How to deliver the service of the future today

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Free Download Mohi Ahmed, "Living Service: How to deliver the service of the future today"
English | 2009 | pages: 177 | ISBN: 0273715356 | PDF | 5,3 mb
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.

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