Tag: Support

Free Download Cisco Certified Support Technician (CCST) – Cybersecurity
Last updated 8/2023
Duration: 5h 11m | Video: .MP4, 1280×720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 1.83 GB
Genre: eLearning | Language: English
An entry point into the Cisco Certified program

Free Download Customer Service – How to Deliver Support Across Languages
Released: 09/2023
Duration: 28m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 90.9 MB
Level: General | Genre: eLearning | Language: English
Build your confidence in delivering support to global customers. In this course, customer service expert Myra Golden outlines how to be successful in supporting global customers confidently and efficiently-especially if your first language is not English.

Free Download Masterclass – Complete guide to master support and resistance
Published 9/2023
Created by Marouane Elouadi
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 11 Lectures ( 7h 55m ) | Size: 7.6 GB

Free Download IBM MQ Administration Guide for Support Engineers
Last updated 5/2023
Created by Chandrika R
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 60 Lectures ( 7h 15m ) | Size: 2.3 GB

Free Download Understand the support and resistance in trading
Published 8/2023
Created by Marouane Elouadi
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 5 Lectures ( 3h 10m ) | Size: 1.69 GB

Free Download IT Support Entry Level Job Training Course
Published 8/2023
Created by Collins Edem
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 10 Lectures ( 5h 10m ) | Size: 3.5 GB

Free Download Cisco Certified Support Technician (CCST) Networking Cert Prep – 4 Troubleshooting and Securing Networks
Released: 08/2023
Duration: 3h 19m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 440 MB
Level: Beginner | Genre: eLearning | Language: English
The Cisco Certified Support Technician (CCST) Networking certification validates an individual’s skills and knowledge of entry-level networking concepts and topics. The certification demonstrates foundational knowledge and skills needed to show how networks operate, including the devices, media, and protocols that enable network communications. The Cisco Certified Support Technician (CCST) Networking certification is also a first step toward CCNA certification. In this fourth course of a four-part certification prep series, instructor Kevin Wallace covers topics related to troubleshooting and securing networks. Kevin explains Cisco IOS in detail, then dives into diagnosing network issues, from methodology to packet analyzers to working with Wireshark. Kevin goes over network security topics like cyberattacks, encryption, multi-factor authentication, and more. Plus, he presents useful tips for exam preparation.

Free Download Cisco Certified Support Technician (CCST) Networking Cert Prep – 3 Connecting Network Devices
Released: 08/2023
Duration: 2h 46m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 358 MB
Level: Beginner | Genre: eLearning | Language: English
The Cisco Certified Support Technician (CCST) Networking certification validates an individual’s skills and knowledge of entry-level networking concepts and topics. The certification demonstrates foundational knowledge and skills needed to show how networks operate, including the devices, media, and protocols that enable network communications. In this third course of a four-part certification prep series, instructor Kevin Wallace covers topics related to connecting network devices. Kevin explains the details of physically connecting network devices, wireless connectivity, network infrastructure, and troubleshooting network connections.

Free Download Cisco Certified Support Technician (CCST) Networking Cert Prep – 1 Network Fundamentals
Released: 08/2023
Duration: 1h 37m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 227 MB
Level: Beginner | Genre: eLearning | Language: English
The Cisco Certified Support Technician (CCST) Networking certification validates an individual’s skills and knowledge of entry-level networking concepts and topics. The certification demonstrates foundational knowledge and skills needed to show how networks operate, including the devices, media, and protocols that enable network communications. In this first course of a four-part certification prep series, instructor Kevin Wallace covers network fundamentals. Join Kevin as he details the foundational concepts of networking, answering questions like: What is a network? What benefits does a network give you? How do you measure the performance of a network? He also explains how you can use the iPerf utility to measure network throughput, and takes a look at different network models and protocols.

Free Download Cisco Certified Support Technician (CCST) Networking Cert Prep 2 IP addressing
Released 8/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 2h 27m | Size: 306 MB
The Cisco Certified Support Technician (CCST) Networking certification validates an individual’s skills and knowledge of entry-level networking concepts and topics. The certification demonstrates foundational knowledge and skills needed to show how networks operate, including the devices, media, and protocols that enable network communications. In this second course of a four-part certification prep series, instructor Kevin Wallace covers topics related to the IP Addressing questions of the exam. Kevin explains IP version 4 addressing, how to work with binary numbering, and how to subnet IP version 4 networks into VLANs or broadcast domains.