Tag: Service

May 20, 2023

Measuring the Value of Customer Service

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Free Download Measuring the Value of Customer Service
Duration: 1h 12m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 477 MB
Level: Intermediate | Genre: eLearning | Language: English
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.
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May 20, 2023

Linkedin – Quality Standards in Customer Service

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Free Download Linkedin – Quality Standards in Customer Service
Released: June 14, 2019
Duration: 52m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 377 MB
Level: Intermediate | Genre: eLearning | Language: English
Customer service strategy can mean many different things. Quality standards ensure your team provides a consistent level of service-and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement. Whether you’re leading a dedicated customer service team, a small business, or a large contact center, this course provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. Brad Cleveland divides the lessons into three sections, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best.

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May 20, 2023

Customer Service Motivating Your Team

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Free Download Customer Service Motivating Your Team
Duration: 54m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 399 MB
Level: Intermediate | Genre: eLearning | Language: English
Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. This course shows you how to bring out the best in every member of your team, using proven motivation and employee engagement techniques. Customer strategy expert Brad Cleveland explains how to create a strong foundation built on a shared vision and values and empower each team member to deliver excellent service. He discusses how coaching can help you develop stronger relationships and how to leverage incentives that really work. Since positive results depend so much on effective leadership, Brad also identifies the skills you need to build an organization that thrives. Each section is filled with real-world examples and tips to get your team from good to great.
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May 11, 2023

Securing Software as a Service (SaaS)

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Duration: 54m | Video: 1280×720 30fps | Audio: AAC, 48 kHz, 2ch | Size: 220 MB
Genre: eLearning | Language: English
Software as a service (SaaS) makes up the majority of all cloud consumption, but guidance for cloud security commonly focuses on IaaS. This course is designed to help organizations implement security measures to mitigate the cybersecurity risks specifically introduced by the use of SaaS applications, which often contain extremely sensitive information.
Join instructor and cybersecurity expert Jerich Beason to learn all about the SaaS threat landscape, the security controls lifecycle, options for security tooling, and more. Whether you’re a cybersecurity professional working on a high-level IT team, or a career changer building up new skills, this course equips you with the technical know-how to start protecting your part of the SaaS app shared responsibility model.

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