Tag: Service

Customer Service Serving Internal Customers (2023)


Released 4/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 51m | Size: 642 MB
There are many similarities between internal and external customer service-both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.

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The Values of Public Service Media in the Internet Society


Free Download The Values of Public Service Media in the Internet Society By Miguel Túñez-López (editor), Francisco Campos-Freire (editor), Marta Rodríguez-Castro (editor)
2021 | 364 Pages | ISBN: 3030564657 | PDF | 5 MB
This book provides a global overview of the challenges and opportunities faced by Public Service Media (PSM) organizations, including the increasing power of digital platforms, changing consumption habits, and reforms on funding models. In order to survive in the new, transforming media ecosystem, PSM organizations need to retain their core values whilst also embracing new values stemming from society’s increasingly complex communication needs and value systems. The contributions of 40 authors from three continents are grouped into three areas in which PSM organizations can create value: innovation, governance and relation to the market, and democratic reinforcement. The book illustrates how PSM can create value for different stakeholders, in different contexts, and through different methods. Contributing to a better understanding of the role of PSM in current media systems, PSM is shown as a key agent for the development of the public sphere and democratic societies.

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Advances in Service and Industrial Robotics


Free Download Advances in Service and Industrial Robotics: Proceedings of the 27th International Conference on Robotics in Alpe-Adria Danube Region (RAAD 2018) by Nikos A. Aspragathos
English | PDF | 2018 (2019 Edition) | 755 Pages | ISBN : 3030002314 | 122.8 MB
This volume contains the proceedings of the RAAD 2018 conference, covering major areas of research and development in robotics. It provides an overview on the advances in robotics, more specifically in novel design and applications of robotic systems; dexterous grasping, handling and intelligent manipulation; intelligent cooperating and service robots; advanced robot control; human-robot interfaces; robot vision systems and visual serving techniques; mobile robots; humanoid and walking robots; field and agricultural robotics; bio-inspired and swarm robotic systems; developments towards micro and nano-scale robots; aerial, underwater and spatial robots; robot integration in holonic manufacturing; personal robots for ambient assisted living; medical robots and bionic prostheses; intelligent information technologies for cognitive robots etc.

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The Pendock Barry Porcelain Service A Forensic Evaluation


Free Download The Pendock Barry Porcelain Service: A Forensic Evaluation by Rachel L. Denyer , Morgan C. T. Denyer , Howell G. M. Edwards
English | PDF,EPUB (True) | 2023 | 144 Pages | ISBN : 3031258126 | 30.2 MB
Heraldic devices first appeared on ceramics in Western Europe from the sixteenth century onwards; however, it was not until the 1760s that British ceramic manufactories began executing commissions for services displaying heraldic devices for the gentry.

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Professional Practice in Human Service Organisations


Free Download Catherine McDonald, "Professional Practice in Human Service Organisations"
English | ISBN: 0367719053 | 2021 | 304 pages | EPUB | 804 KB
Helping children, disabled people, the unemployed, the elderly or homeless people can be inspiring work. However you can only help other people effectively if you understand your role clearly and know how to navigate the organisation in which you work. Professional Practice in Human Service Organisations examines what it means to be a professional in human service work, and how to develop excellence in professional practice.

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Spies and Secret Service – The Story of Espionage, Its Main Systems and Chief Exponents


Free Download Hamil Grant, "Spies and Secret Service – The Story of Espionage, Its Main Systems and Chief Exponents"
English | ISBN: 1528719069 | 2021 | 229 pages | EPUB | 3 MB
"Spies and Secret Service" is a 1915 work by Hamil Grant that explores the world of spying and espionage, examining its history and inner workings with a particular focus on nineteenth century Europe. Offering a fascinating insight into the secretive organisations of various countries, this volume is not to be missed by those with a keen interest in the exciting field of espionage and its most notable historical figures. Contents include: "The Ethos of the Spy", "The Spy Through the Ages", "Le Caron", "Schulmeister", "Nathan Hale", "Mack and the Molly Maguires", "Major André", "British Secret Service", "French Secret Service", "German Secret Service", "German Secret Service-Continued", etc. Read & Co. History is proudly republishing this classic work now in a brand new edition complete with a specially-commissioned new introduction on espionage in the First World War.

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