Tag: Service

Zeki Kuneralp and the Turkish Foreign Service


Free Download Yucel Guclu, "Zeki Kuneralp and the Turkish Foreign Service"
English | 2015 | pages: 599 | ISBN: 1443864579 | PDF | 2,0 mb
This book is not a conventional biography. It is not only a portrait of a larger-than-life Turkish diplomat, whose Foreign Service career spanned almost four decades – from 1941 to 1979-but also offers a glimpse into the evolution of the organization of the Turkish Ministry of Foreign Affairs, and provides an account of the attitudes and methods of the Ministry’s officials. A good biography should cast light upon its subject’s times as well as his-or her-life; upon the way things were done, as much as upon the way a particular individual reacted and behaved. As such, in this book, not only is Zeki Kuneralp the man addressed but also the great developments of his time are explored extensively. The book blends biographical narrative with explorations of various aspects of the foreign policy issues with which Kuneralp was involved. The book treats in detail the major problems with which Kuneralp was directly concerned at each of his postings: that is, meeting the right people abroad, promoting Turkish interests, reporting to the Ministry of Foreign Affairs, subordinating local matters to the political and economic goals of Turkey, and conducting diplomacy so as always to be in accord with Ankara’s policy makers, whose big picture he always kept in mind.

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Quality Service Management


Free Download Quality Service Management: A Guide to Improving Business Processes
English | 2022 | ISBN: 1032057513 | 302 Pages | EPUB | 7 MB
This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace.

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ITIL Service Transition


Free Download Stuart Rance, "ITIL Service Transition"
English | 2011 | pages: 360 | ISBN: 0113313063 | PDF | 2,4 mb
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

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The Moral Heart of Public Service


Free Download The Moral Heart of Public Service by Claire Foster-Gilbert, The Dean of Westminster, William Hague
English | June 21, 2017 | ISBN: 1785922556 | 288 pages | PDF | 2.34 Mb
Now more than ever, public servants must consider and reassess how to keep moral courage in public life alive. With ethical expectations and needs changing and government policies under increasing moral scrutiny, Claire Foster-Gilbert of Westminster Abbey Institute gathers a series of essays and lectures by herself and others, exploring the meaning of ‘moral code’ in today’s public service, and how it can be rekindled in practice.

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The G.I. Collector’s Guide U.S. Army Service Forces Catalog, European Theater of Operations


Free Download The G.I. Collector’s Guide: U.S. Army Service Forces Catalog, European Theater of Operations by Henri-Paul Enjames
English | September 21, 2022 | ISBN: 1636242030 | 247 pages | PDF | 46 Mb
In World War II, the U.S. Army not only supplied its soldiers with the most modern equipment and uniforms, suitable for any combat situation, but went as far as providing them with their favorite drinks or candy bars, and seemingly anything else they might require.

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Self-Service Analytics with Power BI


Free Download Self-Service Analytics with Power BI: Learn how to build an end-to-end analytics solution in Power BI
English | 2024 | ISBN: 935551820X | 409 Pages | PDF EPUB | 45 MB
Data-driven culture is becoming increasingly important in modern enterprises, and self-service BI tools are making it easier for professionals to gain insights from data. This book serves as a practical and invaluable guide for all data-driven users, empowering them to gain insights rapidly and effortlessly, thereby enabling organizations to unlock the true potential of their data.

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