Tag: Service

December 25, 2023

Human-centred design for IT service management

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Free Download Human-centred design for IT service management
English | 2023 | ISBN: 0117094374 | 251 Pages | EPUB (True) | 10 MB
Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a structure to design value streams.

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December 25, 2023

First Special Service Force 1942-44

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Free Download Michael Welply, "First Special Service Force 1942-44"
English | 2006 | pages: 68 | ISBN: 1841769681 | PDF | 23,4 mb
Osprey’s examination of the First Special Service Force of the second half of World War II (1939-1945). This famous unit was formed with three battalions in July 1942, for special operations in occupied Norway, from handpicked US and Canadian volunteers who were trained in parachute, amphibious, ski, mountain and demolition operations and other ‘Special Forces’ skills. Their training base was Fort Harrison, Montana. In the event the Force first saw combat in Italy. There they distinguished themselves, at heavy cost, in the battles of La Difensa (Dec 1943), Mte Majo (Jan 1944), on the Anzio beachhead (Feb – May 1944) and in the race to Rome, which they actually liberated. Their uniforms, clothing and weaponry had many unique features reflecting their bi-national composition and specialist skills.

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December 25, 2023

Developing Bots with QnA Maker Service Integration with Azure Bot Service and Microsoft Bot Framework

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Free Download Developing Bots with QnA Maker Service: Integration with Azure Bot Service and Microsoft Bot Framework by Kasam Shaikh
English | November 30, 2018 | ISBN: 1484241843 | 191 pages | MOBI | 9.88 Mb
Learn to develop bots with zero coding knowledge using the Azure Cognitive QnA Maker service, a GUI cognitive service from Microsoft. This book shows you how to integrate QnA Maker with the Azure Bot Service and Microsoft Bot Framework, along with how to integrate your bot with social channels such as Web Chat, and Telegram.

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December 15, 2023

Airbnb Hosting Customer Service

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Free Download Airbnb Hosting Customer Service
Published 12/2023
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 6.03 GB | Duration: 2h 30m
Tips for getting more Airbnb bookings, How to become Airbnb superhost, How does Airbnb protect customers etc.

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December 12, 2023

Customer Service Fundamentals for Hospitality

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Free Download Customer Service Fundamentals for Hospitality
Released 12/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 55m | Size: 179 MB
Discover the essentials of exceptional customer service in this in-depth course with hospitality trainer and customer service leader Sara Odorisio. Explore the inner workings of top-tier customer service, its core principles and current best practices, and the most important skills required for building a successful career in the industry.

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