Tag: Customer

Free Download Charlotte Purvis, "The Customer Communication Formula: How to communicate with your customers and boost your customer service brand"
English | 2020 | ISBN: 1946425818, 1946425680 | EPUB | pages: 172 | 0.3 mb
Offering best-in-class customer service significantly benefits your bottom line: increased sales, customer retention, goodwill, reduced turnover, and profit.

Free Download Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage
English | 2024 | ISBN: 3031370961 | 389 Pages | PDF EPUB (True) | 7.4 MB
Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.

Free Download The Customer Asset: Understanding and Managing its Value by Neil Bendle , Shane Wang
English | PDF EPUB (True) | 2023 | 158 Pages | ISBN : 3031474201 | 3.2 MB
This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. The authors present the VARIED framework for quantifying the customer asset, enabling marketers to devise strategies that enhance its value. Crucially, these strategies’ advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions. This methodology offers a practical avenue to enact the strategic concept of customer centricity. It will resonate with marketers, accountants, and all managers eager to demonstrate customers’ financial worth to the organization.

Free Download Critical Factors for Adoption of Customer Relationship Management: A Study of Palestine SMEs by Omar Hasan Salah , Zawiyah Mohammad Yusof , Hazura Mohamed , Nur Fazidah Elias
English | PDF EPUB (True) | 2023 | 137 Pages | ISBN : 9819983207 | 5.9 MB
This book explores the challenges in adopting customer relationship management (CRM) models in developing countries, with a focus on Palestine. Examining the cultural, organizational, and technological contexts, it reveals how these factors create adoption gaps, impacting customer pressure, employee engagement, and security. The narrative, enriched by real-world examples from Palestine, underscores the unique hurdles faced by firms in such environments.

Free Download Artificial Intelligence along the Customer Journey: A Customer Experience Perspective by Ada Maria Barone , Emanuela Stagno
English | PDF EPUB (True) | 2023 | 132 Pages | ISBN : 3031487915 | 3.9 MB
The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers’ life, this book provides a comprehensive understanding of the main artificial intelligence (AI) solutions available in the market. In particular, the authors adopt a customer experience approach to investigate how different AI technologies play a role at different stages of the customer journey (e.g., from pre-purchase to post-purchase decisions).

Free Download Think Human
by Duha, Olivier;
English | 2024 | ISBN: 1398614548 | 225 pages | True PDF EPUB | 22.45 MB

Free Download Customer Communities
by Mehta, Nick;Van Lieshout, Robin;
English | 2023 | ISBN: 1394172117 | 255 pages | True PDF EPUB | 7.46 MB

Free Download Transforming Customer Data into Insights by George Mount
English | 2021 | ISBN: 9781098110253 | 51 pages | MOBI | 0.99 Mb
Chances are you purchased an order online in the past year and picked it up in the store or curbside. According to various estimates, 25% of US consumers tried curbside pickup by 2020, turning it into a $30- to $35-billion annual market. While COVID-19 certainly played a large part in this process, this shift toward a customer-first experience has been years in the making.

Free Download Adaptive Fashion Customer Deep Dive
Published 12/2023
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 529.92 MB | Duration: 0h 42m
The approaches to dressing, target audience roles, and monetary considerations of the adaptive fashion customer.

Free Download Airbnb Hosting Customer Service
Published 12/2023
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 6.03 GB | Duration: 2h 30m
Tips for getting more Airbnb bookings, How to become Airbnb superhost, How does Airbnb protect customers etc.